Job Title: Control Desk Staff

Location: Ft. Worth, TX

Job Type: Part-Time, Non-Exempt

Department: RAC

Reports To: Christina Alexander

Date: 8/21/2025 Last Revision

Job Description

Job Summary

The RAC Control Desk Personnel duties and responsibilities will consist of assisting RAC leadership in the oversight of the gym’s day-to-day operations and care. The RAC Control Desk Personnel will be responsible for assisting RAC leadership in organizing, executing, and promoting of all RAC activities.

Key Responsibilities

• Welcome and orient visitors to the RAC and SWBTS campus, explain facility guidelines, and encourage involvement in recreational activities.

• Oversee the safe use of the gym, weight room, aerobics room, and all areas managed by the RAC. If necessary, engage in conversation to handle disputes and/or politely enforce campus/RAC policies.

• Monitor RAC events and promptly report any safety concerns or incidents to the RAC leadership.

• Support the RAC leadership in organizing, leading, and promoting all RAC-sponsored programs and activities.

• Assist in the daily operations of the facility, including event coordination and general administrative tasks.

• Provide excellent customer service. Primarily by helping answer and monitor the RAC email, phone, and calendar.

• Attend team meetings with the RAC leaders to review policies, procedures, and address work-related issues.

• Communicate effectively with instructors, referees, or others and provide support as needed for their activities and classes.

• Process sales of RAC’s concessions, memberships, and/or rentals.

• Handle sales of snacks, beverages, and other items to RAC patrons.

• Assist with cleaning, organizing, and inventorying RAC facilities and supplies.

• Perform additional duties as assigned, in alignment with the needs of the facility and area of responsibility.

Supervisory/Leadership/Stewardship Responsibilities:

• Enforce RAC rules and regulations in order to maintain and ensure safety for all RAC users.

• Supervise and coordinate the RAC activities and personnel using the facility.

• Assist in the training of new RAC staff members to ensure that they are familiar with their work duties.

Qualifications and Skills

• High School level education completion.

• Customer Service experience preferred.

• Experience in principles, procedures of recreational & sport activities preferred.

• Ability to demonstrate safe use as well as proper techniques of weight equipment preferred.

• Ability to handle cash with accuracy and integrity. Cash handling experience preferred.

• Successful completion of background check, education verification, work verification and credit check may be required.

• Ability to provide valid proof of identity and Work Authorization in the U.S.

Physical Requirements

• Works in an office environment.

• Sits for extended periods of time.

• Uses near-visual acuity in reading written documents and statistical data.

• Uses keyboard devices and a computer monitor.

• Utilizes analytical capabilities to gather data, provide support and resolve conflicts.

• Exchanges information by telephone, computer, in writing and in person.

• Must be able to carry up to 45 pounds of parts and equipment.

• Must be able to perform occasional overhead reaching, bending, stooping, twisting, and kneeling and climb 6’ ladder.

• Ability to work inside or outside.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities