Job Title: Student Ambassador

Location: Ft. Worth, TX

Job Type: Part-Time, Hourly

Department: Advancement

Reports To: AVP for Advancement

Date: 12/10/2024 Last Revision

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

Job Description

Job Summary

The Student Ambassador assists the Office of Institutional Advancement by providing frontline support and assist to donors, alumni, prospective donors, and guests via phone call, text, system management, and excellent constituent service.

Key Responsibilities

Overall

• Serve as a representative of Southwestern Seminary and Texas Baptist College within the Office of Institutional Advancement

• Actively communicate with donors, alumni, prospective donors, and guests via phone, email, and text.

• Work to achieve institutional goals including (but not limited to) fundraising, communication campaigns, and systems processes.

• Ability to clearly and simply articulate the value propositions of SWBTS to donors, prospective donors, and guests – eagerly participating in processes that express gratitude (thank you notes, call campaigns, scholarship communication processes)

• Coordinate with the Digital Development Officer/Data Specialist and the Associate Vice President for Institutional Advancement to coordinate weekly communication campaigns and campus visits designed to engage the constituencies

• Assist with on-campus events including, but not limited to: Institutional Advancement Events, Campus Tours

• Conduct daily business functions to ensure that we deliver our core value propositions to donors, alumni, prospective donors, and guests. Processes include, but are not limited to: Call Campaigns, System Management (Gift Processes, Financial Processes, Gratitude Processes, Scholarship Process, Convention Planning and Execution)

Communication Support

• Understand the giving process (including recruiting prospective donors, partnering donors with development officers), stewardship process (Financial and accountability processes), and gratitude (thank you processes)

• Serve as the first line of contact for donors, prospective donors, alumni, and guests via inbound/outbound phone calls, emails, and texts

• Make phone calls to constituents regarding expressions of gratitude to donors, call campaigns to prospective donors, etc. Serving with professionalism and proper phone etiquette, representing Christ and Southwestern well.

• Provide excellent communication and customer service to all constituents

• Serve prospective students with proper phone etiquette and a friendly and informative

• Conduct daily business operations, including but not limited to:

  • Entering all interactions into the Slate database checking the Institutional Advancement email inbox and directing communication as needed

  • Answering constituent inquiries

  • Executing call-campaigns

  • Processing gifts, communication, and fulfilling business processes

  • Communicate with Development Officers of meaningful interactions with prospective donors and constituents

Essential Job Measurables

• Complete more than 10,000+ phone calls in a calendar year.

• Respond to inbound emails within 1 working business day, or appropriately direct them to the correct Development Officer or team member.

• Answer Institutional Advancement phone within 1-2 rings.

• Deliver, manage, or respond to texts and emails in a the communication process

• Effectively and proactively respond to inbound communication within 1 business day

• It is the employee and supervisor’s shared responsibility to regularly meet to discuss performance, suggest job description updates and set mutually beneficial goals.

• Perform additional tasks and responsibilities as assigned to support the team and institutional goals.

Specific Skills and Qualifications

• The person in this position should possess a bachelor’s degree (completed or in process).

• English Required (Bilingual speaking abilities also desired) Candidate must possess excellent verbal, written, and interpersonal skills.

• Candidate must have strong people skills with the ability to clearly communicate the mission, policies, and procedures of the Seminary/College.

• Microsoft Office, including Outlook, Excel, and Word; Must have the ability to adapt to new systems such as recruiting CRM databases.

• Pay close attention to detail and coordinate various activities simultaneously, and communicate with co-workers, and business contacts in a courteous and professional manner.

• Must be comfortable on the phone and cold-calling prospective donors and constituents.

• Detail oriented and able to accurately record data within our CRM (Slate)

• Well-written and capable of communicating clearly and effectively via email and text.

• Experience with sales, customer service, and CRM databases is preferred.

• Ability to critically think, solve problems, and provide solutions to constituent inquiries.

• Understand the importance of theological education and Christian higher education.

• Ability to serve constituent and families with a high level of customer service.

• Self-starter with administrative ability.

• Strong interpersonal skills with an ability to be a part of a collaborative team

• Manages difficult or emotional situations; Responds promptly to customer needs; replies to requests for service and assistance in a timely manner.

• Maintains confidentiality; listens to others without interrupting; self-controlled.

• Successful completion of background check, education verification, work verification and credit check may be required.

• Ability to provide proof of Work Authorization in the U.S. and proof of identity.

• Valid driver’s license, successful clearance of Motor Vehicle Report (Driving Record).

• Some positions require proof of car insurance.

Physical Requirements

• Employment is generally in an office setting which requires personnel to be able to interact with others by various means of communicate and be able to traverse campus by any mode of personal transportation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation.

About Southwestern Baptist Theological Seminary

Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America’s rapidly growing Southwest. Initially part of Baylor University, the seminary became an independent institution in Waco before relocating to Fort Worth in 1910. Carroll’s unwavering commitment to orthodoxy, gospel-centered education, and the Great Commission shaped the seminary’s mission. Training God-called men and women for ministry, Southwestern has an expansive academic program training pastors, missionaries, and ministry leaders in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ’s church globally.