Position Title: Housekeeper/Custodian

Department: Riley Hotel & Conference Center

Date Prepared: June 2022

FLSA Status: Hourly/Part Time

Standard of Christian Commitment

The divine mission of the Seminary mandates that all personnel must demonstrate a commitment to the purposes of the Seminary. Every employee shall be an active member of a local church of believers in Jesus Christ as Lord and Savior. It is expected that conduct becoming a follower of Jesus Christ will be portrayed in the community.

Job Summary:

The primary responsibility of this position is to provide guests with a positive impression of The Riley Center by cleaning and maintaining the facility and assisting guests as deemed appropriate. This position is expected to work with all employees of The Riley Center to maintain a superior level of guest service, as well as cleanliness of hotel rooms and event conference rooms. This position will be required to work 25-28 hours per week. Applicants should have a flexible schedule, being able to work during the day, evenings, weekends, and holidays if needed. This position will report directly to the Riley Center General Manager.

Essential Job Functions / Responsibilities

• Demonstrate a Spirit of Service—We are relationship focused and are here to serve with enthusiasm. We are driven to exceed expectations by listening, leading, solving problems, and over-delivering what we promise.

• Pursue Excellence—We passionately do all things to honor Christ and to demonstrate the utmost hospitality. Quality permeates all that we do.

• Act with Integrity—Our relationships are founded on honesty, trust, respect, and humility. Teamwork is punctuated by transparent communication and flexibility.

• Practice and Advance Stewardship—We preserve our property and resources and optimize profitability, acknowledging the sacrificial gifts from churches and ministry partners that undergird us.

• Clean guest rooms in a timely manner

• Receive the list of rooms to clean daily from the front desk

• Make sure all stayover rooms are cleaned to SWBTS standards

• Take out all trash/closing and locking all doors when finished

• Provide the best service when speaking with guests/ or in the presence of staff and Faulty

• Ensure overall guest satisfaction/cleanliness of room

• Welcome all visitors of the Riley Center and provide information regarding room locations, conference information, and SWBTS campus information.

• Perform other related duties as assigned

Skills / Requirements

• Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the staff team.

• Possess a strong work ethic and initiative.

• Ability to multi-task, pay attention to detail, and be a team player

• Excellent verbal and written communication skills.

• Exhibit exemplary social skills and ensure considerate interactions with guests, staff, and other SWBTS departments

• Must enjoy interacting with a diverse group of people from all backgrounds and age groups

• Exhibit a humble, patient, and collaborative spirit to create a healthy and vibrant work culture for the staff team

• Possess a strong work ethic and initiative

• Expectation to strive for personal and professional growth in leadership and general ministry effectiveness

• Understand respective role and responsibilities in the hotel and custodial service

Qualifications / Education:

• High School Diploma or GED

• Minimum of 2 years’ experience preferred, but not required

• Successful completion of background check, MVR, and credit check may be required.

Supervision:

• This position does not oversee other employees.

• This position will report to the Riley Center General Manager.

Decision-Making Responsibilities:

• No

Exposure to Confidential Information

• No

Physical Requirements

• Must be able to successfully perform the essential functions of this job that are physically demanding. (i.e., kneeling, bending, stooping, sweeping, moping, walking stairs, pushing, pulling, reaching, carrying trash, garbage, and buckets).

• Ability to navigate a variety of floor surfaces and areas including stairs, escalators, carpet, concrete, etc.

• Ability to work in a variety of environments including but not limited to heights, elevators, in darkened areas, around crowds, loud noise, and flashing lights.

• Ability to lift and carry up to 25 pounds.

• Must be able to climb ladders.

• While performing the duties of this job, the employee is regularly required to talk and listen to their direct supervisor in a kind and helpful manner.

• Frequently required to sit and reach with hands and arms.

• Occasionally required to stand, kneel, crouch, climb and balance, walk and use hands to finger, handle, or feel.

• Specific vision abilities required by this job include close vision and ability to adjust focus.

• Must be able to perform occasional overhead reaching, bending, stooping, twisting, and kneeling.