Position Title: Front Desk Representative

Department: Riley Hotel & Conference Center

Date Prepared: April 2022

FLSA Status: Hourly

Part Time

Standard of Christian Commitment

The divine mission of the Seminary mandates that all personnel must demonstrate a commitment to the purposes of the Seminary. Every employee shall be an active member of a local church of believers in Jesus Christ as Lord and Savior. It is expected that conduct becoming a follower of Jesus Christ will be portrayed in the community.

Job Summary:

This position acts as the first point of contact for clients, visitors, and guests. Being the prime interface between the hotel services, he or she will check in guests, provide information regarding the Riley Center, and answer questions of visitors. He or she will answer the phone for the Riley Center and transfer clients to proper departments within the Riley Center. He or she welcomes all visitors with a servant’s attitude. He or she will work 28 hours per week. Applicants should have a flexible schedule being able to work days, evenings, weekends, and holidays. This position will report directly to the Riley Center General Manager.

Essential Job Functions / Responsibilities

• Demonstrate a Spirit of Service—We are relationship focused and are here to serve with enthusiasm. We are driven to exceed expectations by listening, leading, solving problems, and over-delivering what we promise.
• Pursue Excellence—We passionately do all things to honor Christ and to demonstrate the utmost hospitality. Quality permeates all that we do.
• Act with Integrity—Our relationships are founded on honesty, trust, respect, and humility. Teamwork is punctuated by transparent communication and flexibility.
• Practice and Advance Stewardship—We preserve our property and resources and optimize profitability, acknowledging the sacrificial gifts from churches and ministry partners that undergird us.
• Interact with the guests by phone, in person, and by email to handle requests for accommodations
• Check the availability of accommodations and assigning rooms
• Collect detailed information while guests are registering
• Issue accommodation keys to guests
• Provide accurate billing information
• Settle guest payments at the time of check out
• Ensure overall guest satisfaction
• Welcome all visitors of the Riley Center and provide information regarding room locations, conference information, and SWBTS campus information
• Act as a liaison between the Riley Center General Manager, housekeeping, and other employees and the guest regarding requests
• Provide organization to the Front Desk area regarding records, guest information, and process for ease of access and reference
• Perform other related duties as assigned and specific to area of responsibility

Skills / Requirements

• Familiarity with Cloudbeds software is not required but preferred
• Hotel front desk experience not required but preferred
• Excellent verbal and written communication skills.
• Exhibit exemplary social skills and ensure considerate interactions with guests, staff, and other SWBTS departments
• Must enjoy interacting with a diverse group of people from all backgrounds and age groups
• Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the staff team
• Possess a strong work ethic and initiative
• Ability to multi-task, pay attention to detail, and be a team player
• Expectation to strive for personal and professional growth in leadership and general ministry effectiveness
• Understand their respective roles and responsibilities in the hotel and front desk as an operation

Qualifications / Education:

• High School Diploma or GED
• Minimum of 2 years’ experience preferred, but not required
• Successful completion of background check, MVR, and credit check may be required.

Supervision:

• This position does not oversee other employees.
• This position will report to the Riley Center General Manager.

Decision-Making Responsibilities:

• Yes – Making decisions on everyday reservations

Exposure to Confidential Information

• Yes

Physical Requirements

• Physically able to sit and stand for long periods of time
• Able to use computer and move about office to interact with other staff members
• Able to attend meetings on site
• Able to bend and/or stoop
• Able to lift up to 30 pounds to perform tasks that may be assigned in the course of operations
• Must be able to perform occasional overhead reaching, bending, stooping, twisting, and kneeling.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Frequently required to sit and reach with hands and arms.