Position Title: CRM Administrator

Department: Campus Technology

Date Prepared: February 2024

FLSA Status: Hourly / Non-Exempt

Full Time

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

Job Summary

The Customer Relationship Management (CRM) Administrator provides administrative and support functions to Campus Technology. The primary function of this position is to implement and maintain the Slate software system for Southwestern Seminary.

Essential Job Functions / Responsibilities

• Administers Slate product by maintaining security and integrity of data, managing user accounts, and coordinating software updates.

• Serves as consultant for recommending and developing secure and effective options for increased use by new and existing departments.

• Trains new faculty and staff for successful implementation and ongoing success.

• Provides follow-up refreshers and updates as available to introduce new features and process improvements.

• Performs scheduled maintenance tasks, such as updating addresses, global imports, and data cleansing.

• Manages integration with existing Seminary systems and building new ones as needed.

• Performs other related duties as assigned and specific to area of responsibility.

Skills / Requirements

• Provide end-user support for technology solutions.

• Ability to confidently demonstrate software and technology solutions to Southwestern employees.

• Collaborate in a team environment.

• Research technology solutions for organizational goals.

• Strong English communication skills.

• The following specialized computer skills are required:

  • Proficient Slate systems knowledge.

• Enjoy interacting with a diverse group of people from all backgrounds and age groups.

• Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the Campus Technology Operations team.

• Possess a strong work ethic and initiative.

• Ability to multi-task, possess attention to detail, and be a team player.

• Expectation to strive for personal and professional growth in leadership and general ministry effectiveness.

Qualifications / Education

• Bachelor's degree in Related Field or relevant experience.

• Two years related job experience.

• Successful completion of background check, MVR, and credit check may be required.

Supervision

• Reports to the Associate Vice President for Operations, Security, and Development.

Decision-Making Responsibilities

• Moderate—within the scope of work assigned by the Associate Vice President for Operations, Security, and Development.

Exposure to Confidential Information

Exposure to sensitive material regarding faculty and staff personnel records, donor records or student information. Consequences of release of such information could result in non-compliance with governmental laws, cause irreparable damage to faculty/staff/student reputation, or bring detrimental publicity to the Seminary.

Physical Requirements

• Physically able to sit for long periods of time.

• Able to operate at a computer workstation for long durations.

• Regularly required to talk and hear.

• Must be able to perform occasional overhead reaching, bending, stooping, twisting, and

• kneeling.

• Frequently required to sit and reach with hands and arms.

• Occasionally required to stand, kneel, crouch, climb and balance, walk and use hands to finger, handle, or feel.

• Specific vision abilities required by this job include close vision and ability to adjust focus.