Position Title: Classroom Technician

Department: Campus Technology

Date Prepared: August 2021

FLSA Status: Part Time / Hourly / Non-Exempt

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

Job Summary:

Learning Technologies Technicians provide basic hardware/software support for the classroom technology and the video conferencing needs of the seminary. This is a 18-28 hours per week position.

Essential Job Functions / Responsibilities

• Interface with faculty, staff, and students on a daily basis to solve technical issues

• Work individually and on a team environment to complete tickets and meet end user needs in a timely manner

• Support end users by answering telephone calls, online ticket requests, and walk-ins

• Provide training in classroom technology for faculty and students in both physical and virtual environments

• Other support duties as assigned

• Regular on the job attendance and timeliness

• Perform other related duties as assigned and specific to area of responsibility

Skills / Requirements

• Proficiency in Microsoft Office applications

• Highly relational with a passion for customer service

• Strong organizational skills

• Excellent verbal and written communication skills

• Self-motivated and accountable

• Good critical thinking and problem-solving skills

Qualifications / Education:

• Minimum of a high school diploma or equivalent, college degree preferred

• CompTIA A+ certification is a plus

• Valid Driver’s License

• Successful completion of background check, MVR, and credit check may be required

Supervision:

• This position does not involve supervision of other persons

• Reports to the Assistant Director of Learning Technologies

Decision-Making Responsibilities:

• Limited

Exposure to Confidential Information

• Yes

Physical Requirements

• Physically able to sit and stand for long periods of time

• Visual acuity to work with a computer

• Manual dexterity to operate a keyboard and mouse

• Able to attend meetings on site

• Physical activity includes, but is not limited to: Ability to perform manual tasks, reaching above shoulders and reaching waist to shoulders, bending, balancing, kneeling, crouching, stooping, performing repetitive motions and standing for long durations of time

• Able to climb and lift up to 5-30 pounds to perform tasks that may be assigned in the course of operations

• Must be able to climb ladders

• While performing the duties of this job, the employee is regularly required to talk and hear

• Specific vision abilities required by this job include close vision and ability to adjust focus