Job Title: Student Financial Services Coordinator

Location: Ft. Worth, TX

Job Type: Full-time, Non-Exempt

Department: Student Financial Services

Date: 12/10/2024 Last Revision

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

Job Description

Job Summary:

The Student Financial Services Coordinator will be responsible for understanding the processes within the Office of Student Financial Services, as well as how the office corresponds on campus interdepartmentally. The main task of Student Financial Services Coordinator will be to provide clear communication to students regarding their student account, perform administrative functions associated with daily office operations, and to assist the Student Accounts Manager and Financial Aid Manager in day-to-day responsibilities. The coordinator will also schedule, coordinate, and process student finance functions including payment plans, refunds, communications, and payment options to minimize aging accounts and ensure accuracy, timeliness, and compliance regulations. The Student Financial Services Coordinator must not only exhibit good customer service skills but also the ability to handle and resolve discrepancies.

Essential Job Functions / Responsibilities

• Provide excellent customer service to all students, faculty, staff, external organizations, and the general public regarding Student Financial Services.

• Understand and uphold Student Financial Services policies, and clearly communicate policies to students and other departments, as applicable.

• Function as the primary source of contact for all incoming communications.

• Manage the Student Financial Services email account, including outgoing email communications.

• Collaborate, coordinate, and communicate with departments on-campus in constant sharing of information and quality of service for our students and customers.

• Audit, maintain and manage student accounts including blocks, credits, compliance, registration, and graduation clearance.

• Communicate with students regarding payment reminders, fee notices, and outstanding balances

• Complete special projects and reporting as assigned.

• Perform other related duties as assigned and specific to area of responsibility and assist the department when necessary.

Skills / Requirements

• Understands foundational concepts of finance and accounting.

• Excellent verbal and written communication skills.

• Shows exemplary social skills and considerate interactions with all faculty, staff, and students.

• Has proficient understanding of data and technology.

• Working knowledge of Microsoft Office Software (Excel, Word, Outlook, etc.).

• Ability to build spreadsheets and interpret data.

• Must enjoy interacting with a diverse group of people from all backgrounds and age groups.

Qualifications / Education:

• Minimum of an associate degree in Finance, Accounting, or related area.

• One year of related experience preferred.

• Must be in good academic standing (if a student).

• Successful completion of background check, MVR, and credit check may be required.

Supervision:

• SFS Coordinator reports directly to the Managers of Financial Aid and Student Accounts

Decision-Making Responsibilities:

• Decision making responsibilities will be assigned as the Student Financial Services Coordinator gains more understanding and knowledge of the policies upheld in the Office of Student Financial Services as well as SWBTS as the Institution holistically.

• Decision making responsibilities may vary upon applicants’ experience.

Exposure to Confidential Information

• Yes

Physical Requirements

• Physically able to sit and stand for long periods of time.

• Able to use computer and move about office to interact with other staff members.

• Able to attend meetings on site.

• Able to lift 20 pounds to perform tasks that may be assigned in the course of operations.

• Able to bend and/or stoop

• Frequently required to sit and reach with hands and arms.

• Specific vision abilities required by this job include close vision and ability to adjust focus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation.

About Southwestern Baptist Theological Seminary

Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America’s rapidly growing Southwest. Initially part of Baylor University, the seminary became an independent institution in Waco before relocating to Fort Worth in 1910. Carroll’s unwavering commitment to orthodoxy, gospel-centered education, and the Great Commission shaped the seminary’s mission. Training God-called men and women for ministry, Southwestern has an expansive academic program training pastors, missionaries, and ministry leaders in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ’s church globally.

What We Offer

Provided Benefits:

Southwestern offers a best in class benefit package which includes family medical, family life insurance, long-term disability, 10% retirement contribution, HSA contributions, 3 weeks of paid time off, and 14 holidays.

Voluntary Benefits:

Southwestern offers access to voluntary products such as dental, vision, additional life insurance, HSA contributions, Flex accounts, retirement contributions, short term disability, personal accident, critical care, hospital indemnity, identity theft protection and pet insurance at reduced group rates for employees and their dependents.

Campus Amenities:

Our work environment benefits from a 37.5-hour workweek which upholds a Standard of Christian Commitment and enjoys a beautifully maintained campus free parking for full-time employees, access to our libraries, recreation and aerobics center, medical clinic, cafeteria and coffee shop, faculty and staff meal plans, and Employee Tuition Benefit (up to 50% discount).